We at Sircle Media provide an in-depth audit and social media plan for each client and the question that always comes up is “are we on the right platforms?”, “are there platforms we are not on we should be on?” “which platforms drive sales?”. The biggest platform that drives e-commerce is Facebook, as well as Pinterest. Twitter can be included as well. Instagram, however, which you might have recently read is bypassing Facebook with it’s popularity and user base, does not drive sales. There is no link back to the website, but it is a very good platform for branding and engagement. If your number one goal as a brand is to drive e-commerce, Instagram is not where you want to put your time, although it is very important. Although Instagram has yet to come out with a way to drive sales, some retailers have figured out a way to drive sales indirectly from the app.
Retailers like West Elm and Bauble Bar are using widgets to drive conversion from user photos. The widgets will pull in Instagram photos that are tagged with a determined hashtag to the retailer’s site, where it can be linked with a product for sale.
For example, BaubleBar uses the widget on it’s front page to show customers Instagram selfles displaying their products. As you click on the photo, a pop-up window shows the jewelry within the photo and links to a page where online shoppers can buy.
“Thirty to 35 percent of our online traffic engages with that widget on the homepage or on the product page,” said Daniella Yacobovsky, co-founder of BaubleBar. “We see conversion about four to four-and-a-half times higher with these people than from people who don’t engage.”
West Elm uses the widget to organize pictures on a subpage, called #MyWestElm. Consumers can sift through, room by room to see how other West Elm customers arrange their homes with West Elm merchandise.
Pau Sabria, the co-founder of Olapic, which provides Instagram widgets, recently told the New York Times that brands using the widget on average see visitors that turned into buyers increased by 5 to 7 percent and the average order value rose by 2 percent.
So, is Instagram creeping up on other social platforms in regards to e-commerce? We wouldn’t jump to yes, but there is potential. Instagram will grow and continue to be a driving force in branding and e-commerce in the future.