On this episode, I break down the marketing genius of IHOB from IHOP. In case you missed it, the company announced it would be changing its name by replacing the P for pancakes, with B for burgers and the internet freaked out. There was so much hype in June around the name and this for a brand that I (and many) haven’t thought about in quite some time.
The move, it turns out was a publicity stunt to announce the addition of burgers to the menu to help capture off-peak hour business and help turn the tide on declining numbers, experienced by most brands in their category. IHOP and their creative agency decided to temporarily change its name (with no intent on keeping it that way) to earn massive exposure and accelerate WOM around their message. While most of the chatter was negative, mainly from IHOP loyalists, the masses did their heavy lifting for them and got the word out that burgers are now ready for consumption at an IHOP near you.
Competitor brands with smart social media teams, jumped in right away to get into the dialogue. Hats off to Burger King, for quickly making this new mock logo and pushing it out via Twitter. This was a very easy way for them to use the draft wind of IHOPs move, to accelerate their own brand message. #wellplayed
While this article in Adweek claims that foot traffic did not increase following the stunt, it does concur that the buzz/awareness was valuable in its own right and IHOP claims that the data used by Foursquare does not accurately capture the true metrics. It appears that the brand is pleased with the play and I think Droga5 deserves some brops (see what I did there?) for the work!