On winning in Q4…

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Another Q4 is upon us and it is time for brands to really lock in and focus on finishing the year off strong, if they want to win the social game. We shared this piece on our thoughts about how to think about the 4th quarter last year and all of it remains super relevant again now. Give it a read!

This year we are encouraging our clients to really be smart in these key areas:

VIDEO:

We have published a bunch of pieces on our POV on video this year and all brands should read up and become better versed on the topic as they tackle Q4 and/or start their budget planning for 2018.

This doesn’t mean that they should just be pushing out random disjointed videos with no plan. We recommend that brands rethink video and make sure to put it where it works best. Some should be simple and native (slideshows, boomerangs, GIFs and live) and not only super structured or stylized ones.  Others should be of higher quality, and showcase the product and/or key attributes and USP’s.  Assess top KPI’s and create videos against them!

INSTAGRAM STORIES:

All brands should be highly active with Instagram Stories in Q4, as it represents underpriced attention on the platform where users pay the most attention. Given the ephemeral nature of the content, we encourage clients to not overthink it. We recommend a “document over create” mentality and it warrants some experimentation. It should be looked at as inexpensive impressions, in front of an interested and highly attentive audience.

We wrote this piece highlighting Instagram Stories back in August, that is worth a read.

LIVE (Facebook and Instagram):

All brands should be getting involved with Facebook (and even Instagram) Live. Once again this represents very underpriced attention and it is a way to hack increased exposure on Facebook. Fan bases are mostly irrelevant these days when it comes to organic content and for brands looking to contact more people on Facebook with their content, this is now a must. Rather than talking about why it won’t work, you need to be cracking the code on what will.

We created this post on Facebook and/or Instagram Live that highlights the need and breaks down some small ball tactics to help clients glean even more value from their efforts. Live video is watched 3x longer than videos that aren’t live anymore, AND users comment on Facebook Live videos at 10x the rate of regular videos.

ANCHOR:

For brands really looking to put out consistent content about their brand or industry, Anchor represents a very easy way to get into the podcasting/audio game. Some people might prefer audio over video, and this would be a path to do so seamlessly. This is only a recommendation for the most consistent content producers, as it takes time and commitment to stick the landing. It is probably a little early for most, but given the emergence of voice and podcasting it is worth investigating at this point. Don’t sit on the sidelines and get involved!

These are just some of the key areas of focus right now, and ones that we feel will pay dividends for our clients. Get your team in position and go and win this quarter!

 

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On Facebook Live (Part Deux)…

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Long live live video!  We talked about Facebook Live here in this blog a year ago and since then, the platform has exploded.  As Facebook continues to dominate the content scene, there is a real wave of momentum on their live video platform. The Social Network wants to be much more than families sharing pics and friends pushing memes (though both are great) and the ability for brands and personas to push out their message in a live format is killing it right now!

Facebook live (and Instagram live can be done at the same time with another phone/camera to kill two birds with one stone) is a definite recommendation for a brand looking for diverse ways to get content out to their audience and reach new people too. This piece on Mediakix breaks down some compelling stats, and we highlighted two below:

Facebook Live Videos Are Watched 3x Longer Than Videos That Aren’t Live Anymore

According to Facebook, users watch Facebook Live videos 3x longer than videos that aren’t live.

Users Comment On Facebook Live Videos At 10x The Rate Of Regular Videos

Facebook Live is a dream for engagement, driving comments at over ten times the rate of non-live videos. Again, because the focus of Facebook Live is a window into and interaction with a moment in time as it unfolds in real time, commenting is about being a part of a live conversation.

Here is a great piece on how to harness the power of FB Live and we have seen much of this work in practice for our clients over the past few months. Take our client Paula’s Choice Skincare for example.  They have a very charming and knowledgable Founder, who feels very comfortable getting in front of the camera.  Though not everyone needs to be quite as skilled and poised as her, it certainly helps their cause.

Before we go live, we announce it to the fanbase so they “tune in” to the time we will be broadcasting. This is much like a TV show (pre TIVO/DVR of course) and meant to get fans to adjust their schedules to digest some real interactive content.

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Also, after you run a FB live, you can edit the post and add a CTA to it, to get people back to your website. It is a good tactic to add a link and say something like “we’re sorry you missed us live, but if you want to hear the biggest takeaways from it, click here:” which could send users back to the website to consume a blog post about the live session. This is an excellent way to generate e-commerce sales and/or retargeting opportunities, as part of a conversion funnel.

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The (organic mind you) reach and engagement on these has been excellent.  Facebook rewards the effort with exposure in user’s feeds and wants to put this type of super relevant and useful content front and center. To top that off, we encourage brands to share and/or add something like:

“Never miss a live post again!  Make sure you LIKE us on Facebook and go to your settings and be sure to turn on notifications when we go live and “see first” to not miss any valuable posts.”  When you get people to take that action you will dramatically increase your reach and engagement on live.

Our recommendation is to not overthink it, and to just get started. Get on with an iPhone or a camera with an inexpensive tripod and just get talking. Some easy topics are: a new product announcement, new location opening, new branding explained and/or just some interactive Q&A about products or services.  Do it, and then assess and adjust as you go along. This is definitely about documenting rather that carefully crafting and creating.  Once you see momentum, you can better stage the presentation and create a more structured model.

You need to take that first step and remember that this is about hacking underpriced attention AND riding the Facebook Live video wave. FB wants to push it hard, and you should grab their fin and let them take you with them on the ride…

 

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On Facebook Live

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Image Source: Thecountrycaller.com

I have been getting asked more and more about Facebook Live over the past few weeks, so I thought I would chime in on the topic. While it is still in it’s infancy, you can already see the potential of this content sharing vehicle.  When all is said and done, I predict it will be a real game changer.

In the macro, it is a really big deal. As the land grab continues on streaming content (think Netflix and Hulu) as well as other players trying to grow their foothold (think YouTube Red and even Apple’s moves towards Hollywood and owned, created content) Facebook is flexing the muscle of its massive platform and is making big waves. Zucks is obsessed with FB Live as it fits so nicely into the core ethos at The Social Network, and it is such a simple and easy way to be in the game.

They are going long on the ability to easily deliver content to a very targeted audience and leveraging heavy hitters on the platform such as Vin Diesel, who has recently offered some behind the scenes videos from the set of of his reprisal of XXX or Whoopi Goldberg who broadcasted her experience from The Oscars this year and earned 2million+ views when all was said and done.  People are watching and what’s better, the content creator can (and usually does) engage with the viewers in the comments, creating a dialogue rather than just another one way medium.  It is a win for Facebook and for both the talent and the audience too.

From a brand or small business POV, Facebook live is a tremendous vehicle to broadcast real content and to engage with fans and customers in a direct one to one format. It is not for everyone, but for those who have the chops it can really pay off. Be prepared before you go live. You don’t want to just be on camera and live streaming to your community without a plan of what you generally want to say. Just going live for the sake of it and then babbling about nothing specific, can actually move people backwards in the sale’s cycle – so think first, before streaming!

Fitmark is doing an excellent job with this new tool and it is translating into chatter and revenue for their brand.  They have always been early innovators on Facebook and have been quick to jump on new features before the rest, to get a head start. By hosting their #AskFitmark show there and/or just live streaming their charismatic CEO Mark Samuel in and around the office, they are winning with this feature.

If done right it can be an amazing way to tell your story, sell your products and develop your community. That is the whole point of social media, isn’t it?

 

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