In this episode, we talk about why PR Firms are just not good at managing social media. PR is a very controlled messaging medium whereas social media is all about uncontrolled conversation. They want to say as much as they can, in as few words as possible and not get a verbal or written response and with social media, you want the opposite. You seek out the dialogue and then you must close it out with solid community management, which can be laborious and time-consuming. Also, in order to win these days, you need to be awesome at paid social, and both are just not PR’s game.
Disclaimer: Many PR Firms are awesome and can be game changers for brands. We have worked with plenty and can refer them at any time. Conversely, we stink at PR and although I could easily get clients to pay me for it, I stay far away. It is just not our game.
Both PR and social media are mission critical for brands looking to scale fast and gain exposure for their products. I just don’t think you can find one partner for both. #my2cents