When clients hire Sircle Media it is very much like hiring a personal trainer. At this point, (April 2017) they know they need smart social media management for their business, very much like a person knows they should make good diet choices and work out consistently.
When they begin with Sircle, things are awesome for the first couple of months. They are hopeful, attentive, responsive and full of energy. It is really amazing and we immediately see an improvement in the quality of their content, the consistency of their engagement and if they truly listen, in the results (be it growth, reach, interaction, traffic etc.)!
There is a real parallel here to working out with a trainer. Right out of the gate you psychologically feel good, because you sense you are taking the right proactive action to improve how you look and feel. You start to get consistent in your efforts, because that accountability partner makes you stick to a schedule and you see some early results. Those could be increased energy, stamina, dropping a couple of pounds OR just that false sense of immediate muscle mass increase that many feel, but isn’t truly there so early on. Either way, things are good…
Then with both, you often hit a flat period. Results don’t pour in as fast and you start to question the value of the efforts. With social media, this often leads to quick pivots that include cutting back on paid efforts, reducing or eliminating influencer outreach and/or missing scheduled meetings and punting social media while you focus on “more important initiatives” for the business. With training this can mean missing sessions, reducing efforts/reps/sets or even cheating with stress meals and focusing on other areas of your life, like work, family etc. Truth is that in both cases, you need to figure out how to balance the social media/training with those other items if you really want to succeed. It has to be in addition to, not in lieu of.
The main reason for churn at Sircle is when a client loses site of the marathon view and focuses solely on the sprint results. When numbers are flat, they often ignore any of their own contribution to that and will come at us aggressively looking for a silver bullet that will magically turn things around. We explain that they need to remain holistically committed to the cause and need to keep their head down and focused on the end goal. There is no ROI on any one tweet, but there is real fruit if you are patient and let the vines grow their grapes.
With training, it is very easy to blame them. You question why you aren’t seeing faster results, why things have plateaued and whether or not you should seek a new teacher. First off, the real long term results take awhile to see. Secondly, you might be sneaking doughnuts at night (which to me is the same as not spending Ad dollars on Facebook mind you) which will compromise results greatly. Only the client/individual knows the real truth there.
When you leave a trainer, very much like when a brand leaves Sircle, there is typically a precipitous drop off across the board. Clients move on and we see their imagery, cadence and frequency take a big dip, as well as their engagement and growth efforts. It is so obvious, and just like with a trainer it reflects poorly on us, when they leave and “gain weight and get out of shape” so to speak. We literally have to either remove them from our website or tell new prospects the exact date we stopped working together, so they can see the difference between good (with us) and not so good (post us).
In the end of the day, your north star needs to be that you are fully aware that remaining committed to social media and personal training, is the right play long term. You wont survive professionally or personally if you dont figure out both. You need to then attack either with an unwavering commitment to it. Most often, switching agency or trainer is not the right answer and working on listening more and developing that relationship more fully is.
I am actually amazed by how many of my former clients still come to me personally with questions, and still respect me and what we do so much, despite having moved on. They usually know what they had and are fully aware about how things have turned since they left. My recommendation is to lean in, rather than leave with Sircle and the gym. That is how we start to really see the results and reap the benefits together!