Boost Brand Awareness with Facebook’s CBO!

Screen Shot 2019-11-13 at 2.32.10 PM

Over time, we’ve seen organic reach become non-existent on social. These days it really is a paid social ecosystem and if you know what you are doing and you are committed to testing and experimenting it can bear a lot of fruit. Not only do you want your product in front of new eyes, but you want your product in front of the right eyes.

Creating your own, solid branded content is important and while it doesn’t need to be your entire diet (we actually believe it should be about 50-60% of your content mix) it should be a significant portion of it. Once made, if you want that content to be seen you need to pay to make that happen. Then, when you boost content, you need to target the right audience for better results.

That’s why we’ve been utilizing Campaign Budget Optimization (CBO) within the Facebook Ad Platform. CBO takes your top audiences and puts dollars behind posts that perform the best organically. CBO creates higher reach, engagement, and even follows.

In order to utilize CBO to its fullest, boosted posts should be high quality and have engaging captions so your target audience is as responsive as possible. This is one of the many reasons we believe in investing in quality content as well as experimentation. You want to make sure the asset is powerful so that if it does get seen, it is memorable and then you also need to try out different tactics to see what resonates. It is very important to not just sit back and play it safe.

One of our clients, Driftwood Jeans, is a unique denim line with chic embroideries that has been seeing incredible results from CBO. For the past few months, we’ve been experimenting with this tactic on many of their posts. First, we created four audiences to be assigned to Driftwood’s top-performing organic posts. Facebook then pushes funds to whichever audience AND post perform best. Then, at the beginning of each month, we swap out those audiences and continue experimenting with new ones.

We created a specific audience, one of many that we have created for this client, (that we cannot share here) that has really stood out. Then, CBO paired it with one of our PFC (Product Front and Center) video posts.

This was an engaging video and had an interactive caption. Because the post was also targeted to the perfect audience, we saw 568 likes, 32 comments, and most importantly, 24,956 video views. For a nominal investment, this asset packed quite a punch!

Screen Shot 2019-11-13 at 2.52.27 PM

Organic reach is nearly zero and less relevant than ever before. It is so important to have someone on your side that is well versed in paid social and not just acquisition experts looking for the best possible ROAS. If you are in the social media game, then you need to be creating content at scale, experimenting with different types, styles, cadence, and captions and then putting funds behind guaranteed delivery of that content to a variety of audiences.  If you stay the course and use tools such as CBO, then sometimes things catch fire.

Add a comment

Tags: , , , ,

Stop, Collaborate & Listen!

Screen Shot 2019-10-04 at 11.25.51 AM

Over the years we have managed countless examples of successful collaborations between like-minded brands. They are proven winners with regards to improved awareness, increased followers/reach/email captures and they just really add to and augment overall metrics for a brand’s social strategy.

One of the most common ways for brands to collaborate is through a giveaway. The most common formula we like to deploy is to have two or more brands give a prize to a random winner who follows all brands included, leaves a comment on the giveaway post, and tags a friend in the comments. This alone immediately increases followers, engagement, and reach.

Sometimes we will loop in an additional brand that might be outside of the vertical but still appeal to a similar consumer. Just this week, one of our clients, Simply Tera’s, a line of organic and deliciously flavored whey and plant-based protein powder, teamed up with well-known healthy CPG brand Carrington Farms, as well as the outdoor equipment brand Yeti, for an epic giveaway.

The giveaway offered a prize of Simply’s Tera’s Chocolate Organic Whey Protein, Carrington Farms’ Coconut Oil Go Packs, and a Yeti insulated mug to create the perfect cup of joe for #NationalCoffeeDay, a popular social media-based “holiday.”  These types of days add extra juice to collaborations because the hashtag is trending and there is already a conversation around it. Add in a nice piece of creative and a solid prize and you have a winning formula.

Tera’s was acquired by Carrington Farms, back in March of 2018 and became a Sircle client soon after. As a way to grow each brand’s following and pair the two together in the minds of consumers, they began partnering in a series of collabs in June of this year.

Not only was it important to cross-pollinate a bit, but it was just as important to appeal to new audiences too. To help with this, we decided to loop in a 3rd brand in each giveaway to guarantee even more reach and engagement among new eyeballs.

The first giveaway launched in June with a Keto theme, which included a prize of Tera’s Simply Whey Vanilla Protein, Carrington Farms MCT Liquid Coconut Oil, and a sampler pack of the delicious Keto Bars.

The giveaway received an uptick in 100+ followers with extremely high engagement on all brands’ posts.

Their next collaboration launched in July and featured the popular blender brand, Ninja. The collaboration included a smoothie bowl recipe using Tera’s and Carrington’s products, and a blender included as an extra incentive! This giveaway was posted on July 10th and ran until the end of the month, creating a longer-runway for entries. When giveaways run for a longer period of time, there’s even more opportunity to advertise the giveaway through Stories, paid social, email and WOM, which affords users more time and entry points, to follow all brands, engage and enter! Running this longer giveaway created an influx of 200 new followers throughout the month.

Our team has mastered the art of a successful giveaway and to do so you need to double down on the tried and true, while also always be willing to experiment with the new. When collaborating, it’s important to think outside the box and create giveaways you believe your audience will love. Try to pair with like-minded brands, create assets that are compelling (VERY IMPORTANT) and make sure you’re promoting your giveaways via as many tactics as you can to improve your results.

If any brand wants to collaborate, we are all ears!

Add a comment

Tags: , , , , , ,

Social Media: Planning For The Now

Social-Media-Tactics

Lately, I have been having a lot of conversations with Founders and Marketing Directors about social media and I find that there are a lot of blanket statements being thrown around that are built on very soft foundations. It is so important to really understand the value or opportunity each social network can provide and then map that against your product or offering. You also need to take into account current usage and tools and trends on each, to make sure you are approaching it the right way, for right now. Sircle Media issues a general roadmap for our clients that is revisited each quarter, but each brand needs to take that a bit deeper for their own business.

We suggest a quarterly re-assessment for brands that reviews the current state of the union on their top platforms and takes into account the most pressing needs for that brand in the immediate future. For example, if a brand just landed their first big order with a major retailer, the most important thing for the company at that moment is likely supporting velocity so they can help ensure that (even more) important second order. If this is the case you might need to:

1- Run hyper-local and super targeted Ads to underwrite the relationship and potentially drive foot traffic.

2- DM local influencers on Instagram and try and get them to engage with you and perhaps even pay them to go to the store and hype the shelf space.

3- Create content that specifically highlights the relationship (your logo and their’s) and then boost that content or run them as Ads at fans of said retailer and your competitors.

When the company needs to triage and be narrowly focused on a top priority like this, you have to have a smart plan of attack in place to improve your chances of winning. You don’t want to be stuck in the mud, with edits and debates over general lifestyle photography when your most pressing need deserves more attention. You also don’t want to be single platform reliant, as I think many Brand Managers are with Instagram right now. You need to have a holistic plan of attack and not dismiss any platform or component of a platform without research and thinking.

You need to have a current game plan built upon what is in front of you and not be so romantic or so set in stone about what did or did not work before. Social platforms and how best to use them are constantly evolving and it is imperative you are evolving with it. Think about what you want to happen and then reverse engineer from there.

You don’t necessarily want a certain amount of Instagram followers. You want a retailer to shelve your product and you think that your Instagram count is a necessary step to get there. I will admit that for a long time it was, but nowadays you have more savvy buyers and some realize that your follower count is not the only measure of your influence. If you are smart about using FB/IG Ads and influencers the way you should in q1 2019, then you are actually accomplishing what your follower count used to imply. You are proving that you are able to support the retail relationship with awareness and attention that benefits you both.

That is playing the current social game the right way…right now!

 

 

 

Add a comment

Tags: , ,

Don’t sleep on August: Take some time to assess and plan your social media strategy…

On this episode, I talk about the importance of taking some time to plan during August. When many brands and individuals slow down and go quiet, I think it is a smart move to lean in and think strategically. Don’t want until after Labor Day to turn the engines on and make sure you are in full stride come September.

When it comes to your social media strategy:
1- Look around at the competition and see what they are doing when it comes to content, cadence, frequency etc. Most are moving towards less posting and higher quality!

2- Remember Instagram/Facebook followers/fans are irrelevant. It is a paid ecosystem now and the faster you get your head around that, the better off you will be. Allocate a budget, force rank your KPIs and GO!!!

3- To that end, take a look at the Ads others are running! In an effort to be more transparent with users, Facebook rolled out the ability to see all of the Ads a page is running even if you are not the intended target audience. This translates into a very powerful tool for brands to learn more about their competition and vertical and to see what other “best of breed” brands are doing.

Bottomline is that social media is not static and as it pivots, so too should you. Spend some time really investing in understanding what you want to have happen and then deploy social media strategies for the now and the future, rather than holding onto the past. Use August to learn, and attack and thank me in September!

 

Add a comment

Tags: , ,

On trusting your “trainer” when it comes to social media…

I wrote a blog post last year about sometimes feeling like a personal trainer when doing my job as the owner of a Social Media Strategy. The post actually received some positive feedback and I wanted to get into the topic again. On this episode, I took it a bit deeper and added my thoughts via voice which is a more popular format it seems these days. However you choose to consume it, I think it is a simple yet important one to hear.

If you are hiring a trainer for something as serious as your health OR an expert for something as serious as your business’ marketing success, it is imperative to choose a good one and then let them do what they do. Dont second guess or undermine along the way, especially in areas you might not be super well versed in.  Remove the hedge, follow blindly and see what comes from it.

I know for certain it will lead to better results with Sircle Media…

Add a comment

Tags: , , ,

On balancing the art and science on social media…

On this episode, we talk about balancing the art (brand) and science (sales) in your social media strategy. For a brand looking to win online, it is imperative that you have a balance of both. It doesn’t need to be 50/50 but it also cannot be 100% on either extreme.

Sometimes brands try to be too cool with their branding and messaging and they lose out on sales opportunities. You shouldn’t get too cute with your imagery and copy and risk losing out on transactions. If you have a brander or designer running point, you risk leaning too far this way.

Conversely, if you have a salesperson or E-commerce lead running point you will tend to lean too far in the ROAS/ROI direction and come across too sales-y. If you are only looking for the money, then consumers won’t feel a brand connection and your product or offering becomes less relevant and important. You need to have a brand and a POV to stand out and be sticky in the minds of your consumers.

Our recommendation is to constantly be looking to find a balance that works for you. Look at your feeds, review your strategies and tactics regularly and listen to your audience. You don’t want to feel like an art gallery or a telemarketer. You want to convey who you are and what you stand for, and then make it very easy for those who are listening to transact with you. Social networks make this very easy to do, but the tools only work if you know how to use them the right way.

 

 

Add a comment

Tags: , , ,

On under-investing in social media…

I am continuously baffled by brands under-investing in social media. While many say they want exposure, engagement, and access to targeted consumers, most don’t want to invest the time or energy into their social efforts. What is the alternative?

First off, you must market your business in order to tell your story and even put yourself in play for consumers to make a buying decision. So where else are you doing that? Print? Out of Home? Word of Mouth? Demos? All of those are less measurable and harder to scale than leveraging social networks. Are they not?

I think brands get lost in the unknown aspect of it all, and they fear that since they don’t understand it they won’t be any good at it. As a result, many stand on the sidelines watching other brands succeed. No expert was labeled that way on day one. It takes time and effort to develop expertise. Just like developing a good product or service takes careful thought, planning, trial, and refinement, so too does your social media efforts.

Also, brands take a long time to come around to action and by the time they do the ball has moved. Newer brands to social media are looking at fans and followers and the metric for success, yet those are 2016 KPIs. These days it is about paid social prowess, influencer tactical warfare, and true content marketing. So some put their toe in and when they get it wrong they recoil and almost take an “I told you so” posture. This is the wrong move, because not only do you need to stay the course, but you need to be all in and on all fronts.

With anything good in life, what you get out of it depends on what you put in. You must invest the time and resources now if you want to succeed and just like working out, you must not get discouraged if you don’t see results after your first session. You must believe in the religion over the tactics (shoutout @garyvee) and play the long game. It is a matter of survival…

Add a comment

Tags: , ,

On social media and the right POV for brands…

social-media-trends-2014

When I started Sircle Media in January of 2012, the social media conversation was an uphill battle for sure.  I would meet with owners, and/or Marketing Directors and would have to hard sell (READ: convince) them on why this was an important frontier for their business.  75% of the initial conversation was about proving their initial preconceptions about social media wrong. It was exhausting but so necessary.

These days companies are more “hip to the game,” meaning they are committed to being active in social, but that being said, I think that many brands are still half pregnant on the topic and are not fully committed.  They don’t know if they should treat it like marketing, customer service or sales and they are often too singular in their focus. They are just not committing where they need to – let me explain:

1- They spend too much time overthinking content - Yes you need to be on brand, you need to be consistent and you should think about what you want to say and how you want to say it. That being said, many brands spend too much time overthinking their content in my opinion. We have talked about documenting over creating before (thanks, @GaryVee) and we suggest doing more and learning, as opposed to carefully crafting every single word and image. It is not branding, PR or even direct response where you want to say as much as you can, in as few words as possible to elicit the desired response. Those are controlled mediums, whereas social media is uncontrolled.

RECOMMENDATION: Be more flexible and fluid with your content and copy and see what happens.

2- They are thinking of social media as “a silo” - Sometimes I speak with some clients who think social media is just about branding and doesn’t create sales (WRONG) and then I speak with others, who think it is only a digital and e-commerce play and doesn’t help offline business (WRONG AGAIN).  It really is a horizontal layer that touches all parts of your business and stretches across different departments and initiatives.

RECOMMENDATION: Think about your different departmental needs and goals and then think about how social media might be able to help in each. Solve for the positive, rather than for the negative and unlock ways that social can be more useful. 

3- They are not investing in paid social - Many brands are active on social but are not leveraging the Facebook and Instagram paid social ecosystem. Some feel social should be organic only (myopic POV) and some are using paid, but strictly for e-commerce acquisition. These are the most powerful advertising vehicles on the market and provide more real actionable and supportive data than any predecessors.

RECOMMENDATION: Invest more in paid social, learn the platforms and products and leverage them to grow your business. Whether you want more exposure/reach, more engagement and/or more traffic and sales on your website (or in your store), paid social is your number one vehicle for this. It is highly effective, underpriced and extremely targeted. Start budgeting and implementing paid social ASAP!

4- They are not focusing on video - I have talked about the importance of video before and while the majority of brands I speak with these days totally seem to follow and want video, most are not backing that up with action. Video helps with storytelling in a more effective AND efficient way and will shorten the learning curve for consumers.  You can hack better reach, engagement and action on your social content, as well as your website, email and other advertising efforts with video.

RECOMMENDATION: Commit to video and start creating a lot of it. I’m talking about motion graphics, live action AND even going live on Facebook and Instagram, which will provide more depth and insight into your business. 

5- They are not paying influencers - Most of my clients are working with influencers in some capacity, which shows they fully understand that those influencers bring with them an audience that is worth reaching. So if this is the case, why be totally closed to the concept of paying them for that service? If you aren’t open minded to at least exploring paid partnerships, then you are going to leave a lot of opportunity and money on the table.

RECOMMENDATION: Allocate some budget to paid influencer engagements and then court, review and select partners who offer real value for their price point. Pay close attention to the types of engagements they offer, how they have performed in the past and what type of engagement they get from their community. Negotiate best case pricing and explore the most creative ways to work with each individual influencer. 

It is my opinion that if you are going to be active with social media, then you should be all in.  You have to have the right POV on content and benefits and then be deploying the best tools to help you succeed. The mentality is the swing and paid social, video and influencers are the nasty topspin follow thru…Your serve!

 

 

Add a comment

Tags: , ,

Win of The Week: Brand collaboration gold…

Screen Shot 2017-02-20 at 7.50.29 AM

Social media is all about leveraging content, engagement and growth tactics effectively. Brand collaborations are an excellent way to attack all three and are very easy to execute. They offer you access to new eyeballs, easy ways to “stage your product” and new conversations with potential would be customers along the way. We are all in!

Here at Sircle Media, we are big buyers of underpriced attention for our clients. Brands are all trying to figure out how to maximize their own social media efforts and are usually very interested in collaborating this way. We regularly seek out partners who have a nice aesthetic, are clearly open to working with other brands and who have a highly engaged audience.  As an agency, companies are even more interested in working with us, as we can be an entree to working with multiple brands and not just a one off transaction. We use this to our client’s advantage of course, to help land more relationships and control the conversation along the way.

Some brands make the mistake of only looking to others who have larger audiences than their own. In every collaboration there is always one who will be bigger and one smaller, and we think they all have value. We care more about the image, the target and the experience. If a brand has a smaller, but highly engaged audience of core customers we want to be in front of, then we are buyers for sure!

These have proven to be a surefire way to grow an Instagram following, to land nice looking content to round out your own feed and to create direct communication opportunities with customers. With content, you get to use the imagery (including secondary shots of the products side by side) in your messaging, which alleviates some of your organic content creation pressure.

When it comes to engagement and growth, we recommend some gaming to help stir the pot. Above, we had an Instagram contest, that required both a follow AND the tagging of friends to enter.  We received 451 likes, 300 new followers and 142 comments, each of which included the tagging of 2 IG users. Afterwards, we engage with those accounts and strike up conversations on a one-to-one level, that can help our client Modern Oats establish a dialogue that would not have existed before.

In the end of the day, these collaborations provide a very powerful punch and should be a core component to any social media strategy.

 

 

Add a comment

Tags: , , ,

On real social media strategy, that solves client needs…

Our client IMDbPro, (an Amazon Company) was referred to Sircle Media because they were seeking a social strategy that was right for their unique business. They are really focused on new user acquisition for their paid service, which focuses on all types of professionals in and around the entertainment industry. Whereas their consumer facing brand IMDb, can rely on countless movie quotes, actor backstories and unlimited useful (and sometimes useless) movie facts and pieces of information to help them create and cultivate a community, the Pro version has more of an uphill battle.

Sircle explained they needed to do a better job with conveying the USP’s of the platform, many of which lived only behind their pay wall.  We suggested moving some of their powerful video testimonials to their homepage, so new prospects could get a taste of the benefits they could expect from a subscription to the service.

We also recommended featuring a free 30 day trial to reduce the risk for new users and help get them into the brand’s marketing CRM channel.  We then created and implemented the use of video (as seem above) to help them convey the ease of signing up and to earn them more visibility. This type of clean and simple video content, is effective at conveying a brand’s key marketing messages and is a surefire way to hack more impressions on social media.

This creative will be used for organic messaging, as well as on paid social efforts.  We will optimize for reach and then retarget users who viewed the video, with messages that will move them further down the funnel.  Social networks provide targeted pools of individuals that you can serve smart messages to, and video arms you with a powerful tool that earns more impressions than all other forms of content.

Our suggestion is that brands reverse engineer what they want to have happen, without over thinking how social platforms will help at the outset. First identify the barriers to conversions and then work to remove them. Next, capture your USP’s through video, to properly convey your marketing messages and accelerate the reach of that content. Finally, deploy on social media platforms and add gasoline to the fire with paid social efforts.

Wash, rinse, repeat!

 

Add a comment

Tags: , ,